Refund and Returns Policy

Last updated: November 2026

At NICOKAZ CO., LTD. we sell nicotine products that are subject to strict safety and hygiene standards. For this reason, our refund and returns policy is stricter than that of regular retail shops — please read it carefully before placing an order.

1. General Rule

All sales are final once the order has been delivered. We cannot accept returns of opened, used, or sealed products that have already left our warehouse, since nicotine products cannot be re-sold for safety reasons.

2. When We Accept a Refund or Replacement

We will issue a refund or send a replacement in the following cases:

• The parcel was lost during delivery and never received
• The product packaging arrived visibly damaged (must be documented with photos at the moment of delivery)
• The product had already expired upon arrival

3. When We Do Not Accept Returns

We do not accept returns or refunds in the following cases:

• You changed your mind after receiving the order
• You did not like the taste, strength, or aroma of the product
• You ordered the wrong flavor, brand, or strength by mistake
• The product packaging has been opened or the seal is broken
• The product has been used or partially consumed
• More than 24 hours have passed since delivery

4. How to Report a Problem

If you received a damaged or expired product, you must contact us within 24 hours of delivery. Reports submitted later than 24 hours after delivery cannot be accepted.

If the parcel arrives visibly damaged, please take photos at the moment of delivery, ideally in the presence of the courier. Without delivery-time photos we cannot file a claim with the courier service.

To report a problem, contact us via:

• Email: [email protected]
• Telegram: @nicokazcoth
• WhatsApp: +66 92 728 4543
• LINE: +66 92 728 4543

Please include:

• Your order number
• Photos of the damaged product or packaging
• Description of the issue

5. Review Process

We review every claim individually within 3 business days. If your claim is approved, we will offer one of the following:

• Full refund to your original payment method
• Replacement product shipped to you free of charge

The choice depends on stock availability and the nature of the issue.

6. Refund Processing Time

Once your refund is approved:

• PromptPay refunds are processed within 1-3 business days
• Bank transfer refunds are processed within 3-7 business days

Actual time for funds to appear on your account may depend on your bank.

7. Order Cancellation

You may cancel your order at any time before it has been handed over to the courier. Once the parcel has been shipped, cancellation is no longer possible — only the rules above apply after delivery.

8. Lost Parcels

If your parcel does not arrive within the agreed delivery timeframe, contact us. We will open an investigation with the delivery service. Once the courier confirms that the parcel is lost, we will issue a full refund or send a replacement, depending on your preference.

9. Return Shipping

If we approve a return for a damaged or expired product, return shipping costs are covered by us. In all other cases, since most nicotine products are non-returnable after delivery, return shipping rarely applies.

10. Contact Us

If you have questions about this Refund and Returns Policy or need to report an issue with your order, contact us:

NICOKAZ CO., LTD.
35/217 Chaofah Garden Home, 5, Thalang District, Phuket 83130, Thailand
Email: [email protected]
Telegram: @nicokazcoth
WhatsApp: +66 92 728 4543
LINE: +66 92 728 4543